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Point Park University

Information Technology Services

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Adobe Cloud Services Maintenance Incident
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Title: Some users may be unable to search for content in SharePoint Online, OneDrive, Outlook on the web, or Outlook desktop User impact: Users may be unable to search for content in SharePoint Online, OneDrive, Outlook on the web, or Outlook desktop. Current status: Our investigation identified that a recent deployment introduced a resource utilization inefficiency issue, leading to impact. We've developed and are deploying a fix to reduce the resource pressure and restore service. We're monitoring as this progresses to identify a completion timeline. Scope of impact: Impact is specific to some users served through the affected infrastructure who are attempting to search for content in SharePoint Online, OneDrive, Outlook on the web, or Outlook desktop. This section may be updated as our investigation continues. Start time: Friday, August 14, 2026, at 5:00 AM UTC Root cause: A recent deployment introduced a resource utilization inefficiency issue, leading to impact. Next update by: Friday, August 21, 2026, at 4:00 AM UTC

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Title: Users may be unable to sign in to OneNote using iOS devices User impact: Users may be unable to sign in to OneNote using iOS devices. More info: Impact is specific to users with OneNote build 16.112.717.0 or higher. Whilst we work on remediation, impacted users may be able to utilize OneNote on the web or remove Authenticator so that authentication falls back to the in-app webview. Users may also be able to sign in to any other Microsoft 365 apps first (e.g. PowerPoint), then attempt to sign in again in OneNote. Current status: Our fix deployment is taking longer than anticipated but is ongoing. We're continuing to monitor as it progresses to establish a completion timeline. Scope of impact: Any user attempting to sign in to OneNote build 16.112.717.0 or higher using iOS devices is impacted. Start time: Monday, July 20, 2026, at 4:36 AM UTC Root cause: A code change included in OneNote builds 16.112.717.0 and above, designed to change how authentication requests are routed, introduced an issue with OneNote iOS Authenticator broker sign-in and is causing impact. Next update by: Friday, August 21, 2026, at 4:00 AM UTC

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Point Park University

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Point Park University
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Pittsburgh Playhouse
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Point Park University Athletics
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PointWeb

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Canvas
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StarRez
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Events Calendar (Localist)
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The Herd (Modern Campus Involve)
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Coursedog

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Nelnet Campus Commerce
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Square
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Stripe

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Rave Mobile Safety
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SMTP2GO

ITS Services

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Adobe Cloud Services
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Microsoft 365 suite

Some users may be unable to search for content in SharePoint Online, OneDrive, Outlook on the web, or Outlook desktop

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Microsoft 365 apps

Users may be unable to sign in to OneNote using iOS devices

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Jenzabar
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Salesforce
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Blackbaud
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TeamDynamix
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Adobe Creative Cloud
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Microsoft Power BI and Fabric
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Microsoft Power Automate

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Microsoft Entra
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PRTG Test
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